Space IT Support Specialist – Onsite

Rocket Lab; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site role

On-call rotation

Career progression

Job summary

Rocket Lab in Albuquerque, NM is hiring an IT Support Specialist to deliver frontline IT support for global teams on-site at SolAero. You will ensure access to information and smooth operation of computer systems, networks, and devices, with a focus on onboarding new hires and maintaining productive work environments.

The role offers exposure to a fast-paced, collaborative IT team and opportunities for career growth, including involvement in continuous improvement initiatives and shift

Qualifications

• 2+ years IT support experience and a high school diploma or GED.
• Exposure to two or more of: Windows or Linux desktops, PC hardware, networking (TCP/IP/DNS), scripting, Active Directory/Group Policy.

Responsibilities

• Provide day-to-day IT support and customer service to staff, resolving incidents and requests.
• Track incidents, requests, and changes in the ITSM system and update documentation.
• Onboard new hires to ensure productive start from day one.
• Participate in continuous improvement of IT services and systems.
• Occasional shifts, evenings, weekends, and on-call rotation may be required.

Skills

IT support experience

Windows & Linux

PC hardware

Networking basics

Scripting language

Active Directory/Group Policy

Education

High school diploma or GED

Tools

CompTIA A+

ITIL

Azure/AWS/O365

Virtualization tech

IaC tools (Ansible, Terraform)

Job description

Rocket Lab in Albuquerque, NM is hiring an IT Support Specialist to deliver frontline IT support for global teams on-site at SolAero. You will ensure access to information and smooth operation of computer systems, networks, and devices, with a focus on onboarding new hires and maintaining productive work environments.

The role offers exposure to a fast-paced, collaborative IT team and opportunities for career growth, including involvement in continuous improvement initiatives and shift