On-Site IT Support & Operations Coordinator

Riverbend Energy Group; Houston (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

Riverbend Energy Group, a Houston-based investment firm, is seeking an IT Operations Coordinator to serve as the primary on-site IT support contact for employees. You will handle day-to-day IT needs, coordinate with the MSP on more complex issues, and ensure requests are resolved promptly.

The ideal candidate is proactive, organized, service-oriented, and comfortable taking ownership. This role requires hands-on troubleshooting, strong communication, and the ability to manage multiple priorities

Qualifications

• Experience in IT support, desktop support, helpdesk, or IT operations.
• Hands-on troubleshooting experience with computers, peripherals, and business software.
• Strong communication, customer-service, and organizational skills.
• Proactive, dependable, and able to manage multiple priorities independently.
• Ability to coordinate effectively with external service providers.
• Ability to work full-time on-site in Houston and occasionally move computer equipment.

Responsibilities

• Employee Support: Serve as the primary on-site contact for everyday IT needs.
• Troubleshooting: Resolve common hardware, software, peripheral, and workstation issues.
• MSP Coordination: Manage support requests, track tickets, and escalate issues as needed.
• Follow-Through: Keep employees informed and ensure issues are fully resolved.
• Conference Rooms: Maintain reliable A/V equipment and Teams/Zoom meeting setups.
• Onboarding & Offboarding: Coordinate employee equipment, account access, and workstation setups.
• IT Inventory: Track devices, accessories, spare equipment, and supplies.
• Security: Reinforce IT security practices and proper account and device handling.
• Process Improvement: Document procedures and identify opportunities for automation and efficiency.

Skills

IT support

Customer service

On-site coordination

Multitasking

Documentation

Education

Bachelor's degree or CompTIA A+

Tools

Microsoft 365

MSP ticketing systems

Networking basics

Windows/macOS

Job description

Riverbend Energy Group, a Houston-based investment firm, is seeking an IT Operations Coordinator to serve as the primary on-site IT support contact for employees. You will handle day-to-day IT needs, coordinate with the MSP on more complex issues, and ensure requests are resolved promptly.

The ideal candidate is proactive, organized, service-oriented, and comfortable taking ownership. This role requires hands-on troubleshooting, strong communication, and the ability to manage multiple priorities