On-Site IT Support Engineer — Level 1

Mobiz IT; Houston (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Mobiz IT in Houston is seeking a dependable Level 1 IT Support Engineer to provide on-site technical support at a client's production facility. You will resolve hardware, software, and connectivity issues and bridge gaps between remote IT support and field technicians.

This role requires strong customer service, hands-on problem solving, and documenting work while maintaining asset records. At least 3 years of help desk/desktop support in multi-site environments is preferred, with familiarity in

Qualifikationen

• Experience in help desk, desktop support or Level 1 IT field support.
• Ability to troubleshoot hardware, software, OS, networking and peripherals.
• Comfort working in a multi-site, field service or on-site environment.

Aufgaben

• Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.).
• Install and configure Windows/macOS and standard business apps.
• Set up and deploy workstations, laptops, and mobile devices.
• Troubleshoot basic network connectivity (wired/wireless).
• Assist with patching and cabling in data closets as needed.
• Support moves, relocations, and hardware upgrades.
• Maintain accurate asset records and support documentation.
• Deliver excellent customer service during on-site interactions.

Kenntnisse

Windows 10/11

macOS basics

TCP/IP/DNS/DHCP

Microsoft 365

Remote support tools

ITSM platforms

Ausbildung

High school diploma

Associate/Bachelor in IT

Tools

TeamViewer

Microsoft RDP

ServiceNow/Jira/Zendesk

Jobbeschreibung

Mobiz IT in Houston is seeking a dependable Level 1 IT Support Engineer to provide on-site technical support at a client's production facility. You will resolve hardware, software, and connectivity issues and bridge gaps between remote IT support and field technicians.

This role requires strong customer service, hands-on problem solving, and documenting work while maintaining asset records. At least 3 years of help desk/desktop support in multi-site environments is preferred, with familiarity in