Onsite IT Coordinator - Client-Facing Tech Support

Blue Delta Tech; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Job summary

Managed System Solutions (MSS) seeks a Dedicated Technology Coordinator to manage onsite IT support across the Greater Indianapolis area. You will coordinate client visits, troubleshoot common issues, and maintain strong client relationships with a proactive approach.

The role emphasizes communication, ownership, and collaboration with remote technical teams to ensure timely resolutions and smooth service delivery.

Qualifications

• 1–2 years of hands-on IT support or help desk experience.
• Strong communication and client-facing skills.
• CompTIA A+, Network+, or Microsoft certifications preferred.
• Travel to multiple client locations within Greater Indianapolis area.

Responsibilities

• Serve as primary liaison between MSS and clients at multiple sites.
• Provide first-level IT support for hardware, software, and network issues.
• Coordinate onsite visits and work with remote technicians.
• Maintain documentation of issues, resolutions, and assets.
• Keep clients informed of progress and service status.

Skills

Windows 11

Microsoft 365

Networking basics

Hardware troubleshooting

Remote support tools

Ticketing systems

Education

High school diploma

Associate degree or technical training

Tools

Remote support tools

Ticketing systems

Job description

Managed System Solutions (MSS) seeks a Dedicated Technology Coordinator to manage onsite IT support across the Greater Indianapolis area. You will coordinate client visits, troubleshoot common issues, and maintain strong client relationships with a proactive approach.

The role emphasizes communication, ownership, and collaboration with remote technical teams to ensure timely resolutions and smooth service delivery.