IT Help Desk Pro - On-Site Support & Training

Riverside Technologies Inc; Roseville (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. in Minnesota is seeking a customer-focused IT support specialist to provide on-site assistance for computer systems, software, and hardware. You will train users and maintain daily system performance.

The role requires strong communication, problem-solving, and a willingness to travel as needed. A+ / Network+ / Security+ certifications are preferred, and you must be able to lift up to 60 lbs and pass background checks. Flexible shifts and teamwork are encouraged.

Qualifications

• Regular, reliable attendance.
• 1-year experience in similar role preferred but not required.
• Must be available for varying shifts depending on customers’ needs.
• Excellent customer service skills.
• Strong verbal communication and problem-solving skills.
• Ability to work efficiently within a team.
• Must have exceptional driving record and have a valid driver's license; may drive company vehicle.
• Ability to travel when required.
• Must be able to lift 60 lbs and use proper lifting techniques.
• Must pass drug screening and background check.
• Bilingual a plus.

Responsibilities

• Providing on-site technical assistance and support for computer systems, software, and hardware.
• Training computer users on basic usage of computer systems.
• Maintaining daily performance of computer systems.
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers.
• Running diagnostic programs and clarifying issues to determine the nature of the problem; resolving problems.
• Resolving technical problems with LAN, WAN, and other systems.
• Responding to questions from customers via email, in person, or over the phone.
• Using systems management tools to monitor events, manage ticket system, and ensure client environments run optimally.
• Performing other related duties as assigned.

Skills

A+ certification

Network+ certification

Security+ certification

Customer service

Communication

Teamwork

Job description

Riverside Technologies, Inc. in Minnesota is seeking a customer-focused IT support specialist to provide on-site assistance for computer systems, software, and hardware. You will train users and maintain daily system performance.

The role requires strong communication, problem-solving, and a willingness to travel as needed. A+ / Network+ / Security+ certifications are preferred, and you must be able to lift up to 60 lbs and pass background checks. Flexible shifts and teamwork are encouraged.