Remote IT Support & Operations Specialist

Roy Jorgensen Associates, Inc.; Frederick (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

401(k) Retirement Plan

Vacation

Sick Leave

Paid Holidays

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Job summary

Roy Jorgensen Associates, Inc. is seeking an IT Support & Operations Specialist to provide day-to-day end-user assistance across corporate, field, and remote sites.

You will handle Help Desk requests, device provisioning, and access for M365, MFA, and applications while coordinating with internal IT staff, vendors, and MSPs to resolve issues. The role emphasizes frontline support, equipment lifecycle coordination, and cross-location collaboration, with an emphasis on security, connectivity, and

Qualifications

• Provide Tier 1/2 help desk support for laptops, desktops, mobile devices, printers, and common business apps.
• Troubleshoot login, MFA, email, permissions, and connectivity issues.
• Coordinate onboarding/offboarding tech requirements and asset tracking.

Responsibilities

• Deliver remote and on-site user support across corporate, field, and project locations.
• Assist with device deployment, procurement, and lifecycle management.
• Coordinate with vendors and MSPs for issue escalation.
• Maintain documentation and communication with users during tickets.

Skills

Help Desk support

Microsoft 365

End-user support

Mobile devices

Account access

Field & corporate IT

Tools

N/A

Job description

Roy Jorgensen Associates, Inc. is seeking an IT Support & Operations Specialist to provide day-to-day end-user assistance across corporate, field, and remote sites.

You will handle Help Desk requests, device provisioning, and access for M365, MFA, and applications while coordinating with internal IT staff, vendors, and MSPs to resolve issues. The role emphasizes frontline support, equipment lifecycle coordination, and cross-location collaboration, with an emphasis on security, connectivity, and