IT Operations Coordinator

Riverbend Energy Group; Houston (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

Riverbend Energy Group, a Houston-based investment firm, is seeking an IT Operations Coordinator to serve as the primary on-site IT support contact for employees. You will handle day-to-day IT needs, coordinate with the MSP on more complex issues, and ensure requests are resolved promptly.

The ideal candidate is proactive, organized, service-oriented, and comfortable taking ownership. This role requires hands-on troubleshooting, strong communication, and the ability to manage multiple priorities

Qualifications

• Experience in IT support, desktop support, helpdesk, or IT operations.
• Hands-on troubleshooting experience with computers, peripherals, and business software.
• Strong communication, customer-service, and organizational skills.
• Proactive, dependable, and able to manage multiple priorities independently.
• Ability to coordinate effectively with external service providers.
• Ability to work full-time on-site in Houston and occasionally move computer equipment.

Responsibilities

• Employee Support: Serve as the primary on-site contact for everyday IT needs.
• Troubleshooting: Resolve common hardware, software, peripheral, and workstation issues.
• MSP Coordination: Manage support requests, track tickets, and escalate issues as needed.
• Follow-Through: Keep employees informed and ensure issues are fully resolved.
• Conference Rooms: Maintain reliable A/V equipment and Teams/Zoom meeting setups.
• Onboarding & Offboarding: Coordinate employee equipment, account access, and workstation setups.
• IT Inventory: Track devices, accessories, spare equipment, and supplies.
• Security: Reinforce IT security practices and proper account and device handling.
• Process Improvement: Document procedures and identify opportunities for automation and efficiency.

Skills

IT support

Customer service

On-site coordination

Multitasking

Documentation

Education

Bachelor's degree or CompTIA A+

Tools

Microsoft 365

MSP ticketing systems

Networking basics

Windows/macOS

Job description

Riverbend Energy Group is a multi-faceted investment firm that utilizes risk-weighted deal evaluation processes to deploy capital across a variety of investment strategies in the U.S. energy sector. Our portfolios span operated, non-operated, and mineral and royalty assets in oil and gas, as well as investments in the energy transition sector. Since 2003, we have built a strong track record of acquiring, developing, and managing energy investments.

Position Overview

Location: Houston, TX (On-site)

Employment Type: Full-time

Works With: Riverbend's Managed Service Provider (MSP) and internal Data & Technology team

The IT Operations Coordinator serves as Riverbend's primary on-site IT support contact, providing responsive, hands-on technology support for employees.

This role handles day-to-day IT needs, coordinates with our MSP on more complex issues, and ensures requests are resolved promptly. The ideal candidate is proactive, organized, service-oriented, and comfortable taking ownership in a fast-paced environment.

Key Responsibilities

• Employee Support: Serve as the primary on-site contact for everyday IT needs.
• Troubleshooting: Resolve common hardware, software, peripheral, and workstation issues.
• MSP Coordination: Manage support requests, track tickets, and **escalate** issues as needed.
• Follow-Through: Keep employees informed and ensure issues are fully resolved.
• Conference Rooms: Maintain reliable A/V equipment and Teams/Zoom meeting setups.
• Onboarding & Offboarding: Coordinate employee equipment, account access, and workstation setups.
• IT Inventory: Track devices, accessories, spare equipment, and supplies.
• Security: Reinforce IT security practices and proper account and device handling.
• Process Improvement: Document procedures and identify opportunities for automation and efficiency.

Qualifications

• Experience in IT support, desktop support, helpdesk, or IT operations.
• Hands-on troubleshooting experience with computers, peripherals, and business software.
• Strong communication, customer-service, and organizational skills.
• Proactive, dependable, and able to manage multiple priorities independently.
• Ability to coordinate effectively with external service providers.
• Ability to work full-time on-site in Houston and occasionally move computer equipment.

Preferred Skills & Experience

• Bachelor's degree or relevant IT certifications (e.g., CompTIA A+).
• Familiarity with Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive.
• Experience working with MSPs and IT ticketing systems.
• Basic knowledge of networking, endpoint management, and IT troubleshooting.
• Interest in AI, automation, and emerging technologies.