On-Site IT Support Engineer (Level 2)

Alleare Consulting, LLC

Garland (TX)

On-site

USD 52,000 - 75,000

Full time

14 days+

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Job summary

Alleare Consulting, LLC is seeking an IT Support Engineer for our Garland, TX location. The role focuses on on-site and remote service desk support with strong Windows OS, O365/Intune/Azure AD experience, and proactive network monitoring.

The ideal candidate will manage incidents, configure workstations/servers, and assist with security, storage, and virtualization tasks while delivering high-level customer service. Occasional travel to remote sites is required.

Qualifications

3+ years of Desktop/Service Desk Support.
Experience supporting Microsoft Windows Operating System.
Current O365, Intune, and Azure AD experience required.
Ability to scope and drive technical problems to successful resolution.
Desire to develop expertise in Backup/Recovery, Messaging & Collaboration, AD, System Center, Networking, Security, Storage and Virtualization.

Responsibilities

Provide on-site and off-site desktop and service desk level support.
Proactively monitor network infrastructure and respond rapidly to issues.
Support end users with software/hardware, and train users on proper use of systems.
Update incident management system with notes and knowledge base information.
Occasional travel to remote locations (1–3 trips per year).