Level 2 IT Support Engineer: Growth, Impact, Team

All Copy Products; Chandler (AZ); Presencial; USD 34 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous vacation policy

Medical, dental, vision insurance (em

Disability insurance

Group life insurance

Employee Assistance Program (EAP)

Pet insurance (optional)

401(k) with company match

FSA/HSA & commuter benefits

Career growth opportunities

Resumo da oferta

All Copy Products seeks a Level 2 Engineer to deliver remote and on-site IT support for clients. You will troubleshoot desktops, servers, firewalls, switches, printers, and related software, reporting in real time and maintaining documentation. Collaboration with cross-functional teams is essential.

Minimum 4+ years in Help Desk or higher, with Network+ and cloud experience. On-site work is required, and AZ-900/Azure skills are a plus. Competitive hourly salary and full benefits offered.

Qualificações

• 4+ years in a Help Desk or Level 2+ support role.
• Cloud networking exposure and end-user environment experience.
• Azure knowledge is a plus.

Responsabilidades

• Provide high-quality Level 2/2+ support for desktops, servers, and network devices.
• Resolve escalated tickets and transfer knowledge to Level 1 technicians.
• Create KB articles and maintain documentation in IT Glue and ticketing system.
• Meet SLA KPIs and perform on-site visits when required.

Conhecimentos

Written & verbal communication

Troubleshooting

Ticket prioritization

Process improvement

Windows 10/11

Office 365 (Outlook, Excel, Word)

On-site & remote support

Formação académica

A+ Certification

Network+ Certification

Security+ Certification

AZ-900 / Azure admin basics

Windows 10/11 proficiency

Ferramentas

IT Glue

Ticketing system

Descrição da oferta de emprego

All Copy Products seeks a Level 2 Engineer to deliver remote and on-site IT support for clients. You will troubleshoot desktops, servers, firewalls, switches, printers, and related software, reporting in real time and maintaining documentation. Collaboration with cross-functional teams is essential.

Minimum 4+ years in Help Desk or higher, with Network+ and cloud experience. On-site work is required, and AZ-900/Azure skills are a plus. Competitive hourly salary and full benefits offered.