Onsite IT Support Engineer II - Client-Site Roles

Blue Alliance; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

9 paid holidays

401K with matching

Excellent medical, vision and dental

Job summary

Path Forward IT, a Blue Alliance partner, seeks an Onsite Support Engineer II to be the frontline for client issues, providing hands-on and remote diagnostics, resolving tickets, and collaborating with vendors. The role is 100% onsite at customer locations with travel as needed, requiring strong communication and independent work, aligned with established SLAs and processes.

You will support Microsoft 365/AzureAD environments, network and server troubleshooting, and documentation in IT Glue,

Qualifications

• Strong documentation of work and progress in a ticketing system.
• Excellent communication skills for remote and in-person support.
• Willingness to work entirely onsite and travel between client buildings as needed.

Responsibilities

• Troubleshoot network, server, and endpoint issues (virtual or physical environments).
• Handle escalations from Level I engineers and follow defined escalation paths.
• Maintain and document IT environments in IT Glue, updating or creating articles.
• Remotely access systems to push scripts or run actions as needed.
• Manage and resolve Microsoft 365, AzureAD, DHCP/DNS, and Active Directory‑related issues.

Skills

VMware

Hyper-V

Windows Server

Networking

IT Glue

On-call rotations

Tools

IT Glue

Microsoft 365

AzureAD

Active Directory

Job description

Path Forward IT, a Blue Alliance partner, seeks an Onsite Support Engineer II to be the frontline for client issues, providing hands-on and remote diagnostics, resolving tickets, and collaborating with vendors. The role is 100% onsite at customer locations with travel as needed, requiring strong communication and independent work, aligned with established SLAs and processes.

You will support Microsoft 365/AzureAD environments, network and server troubleshooting, and documentation in IT Glue,