IT Support Engineer Garland

Alleare Consulting, LLC; Garland (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Alleare Consulting, LLC is seeking an IT Support Engineer for our Garland, TX location. The role focuses on on-site and remote service desk support with strong Windows OS, O365/Intune/Azure AD experience, and proactive network monitoring.

The ideal candidate will manage incidents, configure workstations/servers, and assist with security, storage, and virtualization tasks while delivering high-level customer service. Occasional travel to remote sites is required.

Qualifications

• 3+ years of Desktop/Service Desk Support.
• Experience supporting Microsoft Windows Operating System.
• Current O365, Intune, and Azure AD experience required.
• Ability to scope and drive technical problems to successful resolution.
• Desire to develop expertise in Backup/Recovery, Messaging & Collaboration, AD, System Center, Networking, Security, Storage and Virtualization.

Responsibilities

• Provide on-site and off-site desktop and service desk level support.
• Proactively monitor network infrastructure and respond rapidly to issues.
• Support end users with software/hardware, and train users on proper use of systems.
• Update incident management system with notes and knowledge base information.
• Occasional travel to remote locations (1–3 trips per year).

Skills

Desktop support

Service desk

Windows OS

Microsoft 365 / O365

Intune

Azure AD

Active Directory

Troubleshooting

Customer service

Networking basics

Education

Microsoft Certified Professional

Tools

Microsoft System Center

Backup and Recovery Solutions

Messaging & Collaboration Solutions

Job description

Position

IT Support Engineer Fulltime Location: Garland, Texas Shift: 7:30 AM-4:30 PM

We have an exciting and immediate new job opening for a level 2 Service Desk IT Support Engineer to join our client’s team fulltime at their Garland office and plant location.

This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role is on-site 5 days/week from the hours of 7:30AM-4:30PM CST.

Requirements

• 3+ years of Desktop/Service Desk Support.
• Experience supporting Microsoft Windows Operating System.
• Current O365, Intune, and Azure AD experience required.
• Ability to scope and drive technical problems to successful resolution.
• Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.
• Technical training and experience to include Microsoft Certified Professional certification or training.
• Possess desktop troubleshooting skills and techniques to solve complex issues (printing, applications, networking).
• Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
• Technical knowledge of cabling installation and troubleshooting.
• Configure and deploy workstations, servers, network hardware, and applications.
• Deploy and support mobile devices.
• Support and train the end user on proper use of software and hardware systems.
• Update incident management system with relevant notes and knowledge base information.
• Support our end users with the highest of customer service expectations.
• Occasional travel (1-3 trips per year) to support our remote locations.