L2/L3 IT Support Engineer Dallas

Alleare Consulting, LLC; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Alleare Consulting, LLC in Dallas, TX is seeking an L2/L3 IT Support Engineer to join on-site at the corporate HQ. You will manage the ticket queue, provide applications support, handle basic networking, and troubleshoot endpoint devices across the facility.

This junior-to-mid level role collaborates with teams nationwide, assists with backups and deployment of new technologies, and contributes to company-wide IT initiatives.

Qualifications

• Degreed professional or equivalent certifications with experience in Windows AD support and troubleshooting.
• Strong communication to end users and IT team members.
• Proven track record in supporting and provisioning technical solutions.
• Self-motivated, energetic, organized, customer-service oriented.
• Ability to troubleshoot desktop and network issues; printer and printing server familiarity.
• Willingness to work onsite in Dallas and perform physical requirements of the role.

Responsibilities

• Monitor network infrastructure and respond rapidly to issues.
• Serve as primary local contact for PCs, servers, and network technologies.
• Configure and deploy workstations, servers, and network hardware.
• Provide onsite Help Desk support for IT projects.
• Update progress and resolutions in the ticketing system.
• Create and update end-user training materials.
• Provide high quality support to end users.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Education

Degreed professional or equivalent certifications

Tools

Fresh Service

Intune

Azure AD

Office 365

SharePoint

Acronis

Avamar

Job description

L2/L3 IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for a L2/L3 IT Support Engineer to join our client’s team and work on-site at their corporate headquarters in Dallas, TX. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the corporate HQs as well as manufacturing plants. The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

REQUIREMENTS:

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

• Fresh Service – Helpdesk software
• Smart devices –iPhone /iPad/ Android
• Printer/Print server support
• Microsoft Cloud Technology – Intune, Azure AD, O365
• Computer – Lenovo ThinkPad / HP
• Messaging – Microsoft Exchange
• Collaboration – Microsoft SharePoint and Teams
• Backup and recovery software – Acronis and Avamar
• Switches and routers – Cisco and Brocade