Tech Support Specialist II: Networking & Linux (Onsite)

Weekday 1; Indiana (PA); On-site; USD 34,000 - 37,000; Full time

Job summary

Weekday 1 is seeking a Technical Support Specialist II to provide high-level on-site and remote technical support in Allen, TX for a public safety technology client. You will troubleshoot networking, Linux, and Windows Server issues, including VPN, VLAN, and TCP/IP.

The role requires 2–3+ years of experience and familiarity with VMware/Hyper-V and Azure Cloud. This is a 6-month contract with potential extension and CJIS background screening.

Qualifications

• 2 to 3+ years in Technical Support or Application Support.

Responsibilities

• Deliver remote technical assistance via phone, email, web, and direct customer engagement.
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi.
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS).
• Manage inbound and outbound technical support calls and oversee support ticket resolution.
• Collaborate closely with Product and Engineering teams to address and solve customer problems.
• Record technical issues and solutions, and update knowledge base documentation.
• Assist Regional Sales Managers by fulfilling technical support requests.
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms.

Skills

Networking

Windows Server

Linux CLI

PowerShell

TCP/IP

VPN

SSL/TLS

Troubleshooting

Customer support

Tools

VMware

Hyper-V

Azure Cloud

Job description

Weekday 1 is seeking a Technical Support Specialist II to provide high-level on-site and remote technical support in Allen, TX for a public safety technology client. You will troubleshoot networking, Linux, and Windows Server issues, including VPN, VLAN, and TCP/IP.

The role requires 2–3+ years of experience and familiarity with VMware/Hyper-V and Azure Cloud. This is a 6-month contract with potential extension and CJIS background screening.