Onsite Technical Support Engineer – Linux, Networking & Cloud

Weekday AI; Indiana (PA); On-site; USD 34,000 - 37,000; Full time

Job summary

Weekday AI is seeking a Technical Support Specialist II for one of its public safety technology clients in Allen, TX. You will deliver high‑level remote and onsite IT support, diagnosing issues across Windows Server, Linux, networks, VPNs, and cloud services.

Bring 2–3+ years of experience, strong troubleshooting, and hands‑on skills with PowerShell, TCP/IP, SSL, and ITIL concepts. The role collaborates with Product and Engineering teams and includes CJIS background screening.

Qualifications

• 2 to 3+ years in Technical Support or Application Support roles.
• Excellent troubleshooting and analytical abilities.
• Proficiency with Windows Server 2008/2012/2016, Windows 7/8/10, Linux CLI, networking, VPNs, VLANs, TCP/IP, DHCP, and WiFi.

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Skills

Networking

Linux CLI

Windows Server

PowerShell scripting

HTTPS/SSL

Tools

VMware

Hyper-V

Azure Cloud

Container technologies

ITIL

Job description

Weekday AI is seeking a Technical Support Specialist II for one of its public safety technology clients in Allen, TX. You will deliver high‑level remote and onsite IT support, diagnosing issues across Windows Server, Linux, networks, VPNs, and cloud services.

Bring 2–3+ years of experience, strong troubleshooting, and hands‑on skills with PowerShell, TCP/IP, SSL, and ITIL concepts. The role collaborates with Product and Engineering teams and includes CJIS background screening.