On-Site L2/L3 IT Support Engineer

Alleare Consulting, LLC; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Alleare Consulting, LLC in Dallas, TX is seeking an L2/L3 IT Support Engineer to join on-site at the corporate HQ. You will manage the ticket queue, provide applications support, handle basic networking, and troubleshoot endpoint devices across the facility.

This junior-to-mid level role collaborates with teams nationwide, assists with backups and deployment of new technologies, and contributes to company-wide IT initiatives.

Qualifications

• Degreed professional or equivalent certifications with experience in Windows AD support and troubleshooting.
• Strong communication to end users and IT team members.
• Proven track record in supporting and provisioning technical solutions.
• Self-motivated, energetic, organized, customer-service oriented.
• Ability to troubleshoot desktop and network issues; printer and printing server familiarity.
• Willingness to work onsite in Dallas and perform physical requirements of the role.

Responsibilities

• Monitor network infrastructure and respond rapidly to issues.
• Serve as primary local contact for PCs, servers, and network technologies.
• Configure and deploy workstations, servers, and network hardware.
• Provide onsite Help Desk support for IT projects.
• Update progress and resolutions in the ticketing system.
• Create and update end-user training materials.
• Provide high quality support to end users.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Education

Degreed professional or equivalent certifications

Tools

Fresh Service

Intune

Azure AD

Office 365

SharePoint

Acronis

Avamar

Job description

Alleare Consulting, LLC in Dallas, TX is seeking an L2/L3 IT Support Engineer to join on-site at the corporate HQ. You will manage the ticket queue, provide applications support, handle basic networking, and troubleshoot endpoint devices across the facility.

This junior-to-mid level role collaborates with teams nationwide, assists with backups and deployment of new technologies, and contributes to company-wide IT initiatives.