Technical Support Specialist II – Onsite in Allen, TX

Weekday AI; Allen (TX); On-site; USD 34,000 - 37,000; Full time

Job summary

Weekday AI in Allen, Texas is seeking a Technical Support Specialist II to deliver high-level support for networking, Linux, Windows Server, and related technologies in a fast-paced environment.

This 6-month onsite contract requires strong troubleshooting, hands-on experience with VPNs, VLANs, TCP/IP, and SSL/TLS, plus collaboration with Product and Engineering teams to resolve issues and document solutions.

Qualifications

• 2 to 3+ years of experience in Technical Support or Application Support roles.
• Excellent troubleshooting and analytical abilities
• Proficiency with Windows Server 2008/2012/2016
• Windows 7/8/10
• Linux Command Line Interface (CLI)
• Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
• PowerShell scripting
• HTTPS, SSL/TLS security protocols
• Strong verbal and written communication skills

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement
• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
• Manage inbound and outbound technical support calls and oversee support ticket resolution
• Collaborate closely with Product and Engineering teams to address and solve customer problems
• Record technical issues and solutions, and update knowledge base documentation
• Assist Regional Sales Managers by fulfilling technical support requests
• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Skills

Networking

Linux

Windows Server

PowerShell scripting

TCP/IP

Troubleshooting

Communication skills

Tools

VMware

Hyper-V

Azure Cloud

Job description

Weekday AI in Allen, Texas is seeking a Technical Support Specialist II to deliver high-level support for networking, Linux, Windows Server, and related technologies in a fast-paced environment.

This 6-month onsite contract requires strong troubleshooting, hands-on experience with VPNs, VLANs, TCP/IP, and SSL/TLS, plus collaboration with Product and Engineering teams to resolve issues and document solutions.