Onsite Technical Support Engineer — Linux & Networking

Weekday AI (YC W21); Allen (TX); On-site; USD 34,440 - 37,195; Full time

Job summary

Weekday AI (YC W21) is looking for a Technical Support Specialist II in Allen, Texas. The role requires 2 to 3+ years of experience and expertise in networking, Linux, and troubleshooting to provide high-level technical support.

Responsibilities include diagnosing issues, managing support calls, and collaborating with product teams. The position is onsite and is a 6-month contract with potential for extension. Candidates must pass a background screening and are expected to have strong communication skills.

Qualifications

• 2 to 3+ years of experience in Technical Support or Application Support roles.
• Excellent troubleshooting and analytical abilities.
• Strong verbal and written communication skills.

Responsibilities

• Deliver remote technical assistance through phone, email, web, and direct customer engagement.
• Diagnose and resolve hardware, software, networking issues.
• Collaborate closely with Product and Engineering teams to address and solve customer problems.

Skills

Linux

Networking

Help Desk Support

Troubleshooting

PowerShell scripting

Tools

Windows Server 2008/2012/2016

VMware

Hyper-V

Azure Cloud

Job description

Weekday AI (YC W21) is looking for a Technical Support Specialist II in Allen, Texas. The role requires 2 to 3+ years of experience and expertise in networking, Linux, and troubleshooting to provide high-level technical support.

Responsibilities include diagnosing issues, managing support calls, and collaborating with product teams. The position is onsite and is a 6-month contract with potential for extension. Candidates must pass a background screening and are expected to have strong communication skills.