On-Site IT Support Engineer II – San Francisco

DAG Tech; San Francisco (CA); Hybrid; USD 73,000 - 94,000; Full time

Benefits offered by this job

Federal holidays

2 weeks vacation

1 week personal

Job summary

DAG Tech in San Francisco, CA seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support, configure desktops and mobile devices, troubleshoot network and cloud services, and document processes.

This role offers 40 hours per week, full-time employment, federal holidays, and paid time off. You will interact with end-users daily, resolve incidents, and contribute to an expanding IT environment with Microsoft 365, Google Workspace, Zoom,

Qualifications

• High level of professionalism required.
• Strong customer service skills essential.
• Excellent verbal communication and technical writing abilities.
• Ability to work well in a team and maintain reliability.
• Multitasking across tasks with strong judgment.

Responsibilities

• Provide front-line IT support to end-users with efficient resolutions.
• Configure and troubleshoot desktops, laptops, and mobile devices.
• Resolve network connectivity and video conferencing issues; manage cloud service access.
• Onboard and offboard users; configure user permissions and accounts.
• Document processes accurately and track time spent on tickets.

Skills

Professionalism

Positive attitude

Customer service

Team player

Reliability

Verbal communication

Technical writing

Multi-tasking

Judgment

Job description

DAG Tech in San Francisco, CA seeks a Tier II IT Support Engineer to join the Engineering Operations team on-site. You will provide front-line support, configure desktops and mobile devices, troubleshoot network and cloud services, and document processes.

This role offers 40 hours per week, full-time employment, federal holidays, and paid time off. You will interact with end-users daily, resolve incidents, and contribute to an expanding IT environment with Microsoft 365, Google Workspace, Zoom,