Field IT Service Engineer — VIP Support

Worldwide TechServices, LLC; Alabama; Hybrid; USD 42,000 - 52,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Customer Service Engineer to troubleshoot and repair a range of technology products in an end-user computing environment. This intermediate role handles basic to moderately complex tasks across PCs, desktops, laptops, tablets, and printers while supporting VIP clients.

You will follow ITIL-guided processes, achieve service metrics, and perform IMAC activities. A technical school certification or 2–4 years of relevant experience is typical; A+

Qualifications

• Technical schooling or 2–4 years relevant experience required.
• Knowledge of ITIL methodologies.
• A+ certification is desired.

Responsibilities

• Troubleshoot and repair desktop PCs, laptops, tablets, and printers.
• Provide support to client VIPs.
• Install, move, add, or change (IMAC) activities.
• Deliver desk-side end-user support.
• Maintain professional service and customer satisfaction metrics.
• Communicate repair status with end-user and service desk.
• Follow documented service policies and procedures.
• Perform other duties as needed.

Skills

Customer communication

Interpersonal skills

Written communication

Following instructions

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

PC repair tools

Job description

Worldwide TechServices, LLC is seeking a Customer Service Engineer to troubleshoot and repair a range of technology products in an end-user computing environment. This intermediate role handles basic to moderately complex tasks across PCs, desktops, laptops, tablets, and printers while supporting VIP clients.

You will follow ITIL-guided processes, achieve service metrics, and perform IMAC activities. A technical school certification or 2–4 years of relevant experience is typical; A+