On-Site IT Pro: Desk-Side Networking & DC Ops

Teceze; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Teceze in Louisville, KY is seeking a Deskside Support specialist with 3–5 years of IT infrastructure experience to join our on-site team. You will handle basic networking, data center operations, monitoring tools, and hardware troubleshooting while supporting internal users, customers, and vendors.

This hands-on role requires practical IT knowledge and strong communication with remote teams. You will work to quickly diagnose issues, perform hardware and OS tasks, and ensure SLA commitments are

Qualifications

• Basic knowledge of network devices such as switches, routers, and wireless access points (Cisco preferred).
• Basic understanding of assigning switch ports to VLANs.
• Troubleshoot Avaya VOIP phones (basic configuration).
• Troubleshoot fiber links between switches and communicate with remote technical team.
• Monitoring tools knowledge (e.g., SolarWinds).
• Assist network and data center admins during troubleshooting.
• Knowledge of hardware like servers/storage equipment.
• Experience in SLA-based environments.
• Minimum 3-5 years in the described area.

Responsibilities

• On-site desk-side IT support for internal teams, customers, and vendors.
• Diagnose and resolve network, switch, and VLAN issues.
• Monitor fiber links and coordinate with remote teams.
• Liaise with remote technical teams and vendors during incidents.
• Periodic checks of IDF rooms for cooling and power status (UPS, PDU).
• Assist data center admins with hardware and OS tasks.
• Ensure SLA commitments are met in a fast-paced setting.

Skills

Networking basics

Data center operations

Hardware troubleshooting

ITSM tools

Technical communication

Tools

SolarWinds

ServiceNow

EMC Avamar

DCIM applications

Job description

Teceze in Louisville, KY is seeking a Deskside Support specialist with 3–5 years of IT infrastructure experience to join our on-site team. You will handle basic networking, data center operations, monitoring tools, and hardware troubleshooting while supporting internal users, customers, and vendors.

This hands-on role requires practical IT knowledge and strong communication with remote teams. You will work to quickly diagnose issues, perform hardware and OS tasks, and ensure SLA commitments are