Onsite IT Support Technician — Night Shift (Louisville)

TEKsystems; Louisville (KY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA Transportation benefits

PTO, Vacation or Sick Leave

Job summary

TEKsystems is seeking an entry level IT support candidate to join our System Support Specialist team in Louisville, KY. The role will monitor systems, troubleshoot hardware and software, and provide a positive customer experience via email and phone.

This contract to hire position starts on early November and is fully onsite in Louisville. Responsibilities include handling customer inquiries, backing up operators to ensure system integrity, monitoring logs and alerts, data entry in scheduling

Qualifications

• Provide positive customer experience by handling calls and emails accurately and efficiently.
• Troubleshoot hardware and software issues to resolve customer problems.
• Enter and verify data in scheduling and incident-tracking systems.

Responsibilities

• Answer incoming calls and emails to assist with troubleshooting.
• Back-up operator to maintain system integrity.
• Monitor logs and alerts; escalate per protocol.
• Complete daily checklists accurately and on time.
• Participate as a project team member on assigned initiatives.

Skills

Customer service

Troubleshooting

Hardware

Software

Data entry

Tools

Scheduling system

Monitoring tools

Job description

TEKsystems is seeking an entry level IT support candidate to join our System Support Specialist team in Louisville, KY. The role will monitor systems, troubleshoot hardware and software, and provide a positive customer experience via email and phone.

This contract to hire position starts on early November and is fully onsite in Louisville. Responsibilities include handling customer inquiries, backing up operators to ensure system integrity, monitoring logs and alerts, data entry in scheduling