Onsite IT Support Engineer — Desktop & Network Expert

Teceze USA; Knoxville (TN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Teceze USA in Knoxville is seeking an experienced IT Support Engineer for a long-term onsite role. You will provide first-level technical and desktop support to end users and manage support tickets on site.

The ideal candidate has 1–5 years in L1/desktop support, solid hardware and software troubleshooting, basic networking (TCP/IP, DNS, DHCP, VPN), and experience with ServiceNow, Jira, or Remedy. Strong communication and independent work are required.

Qualifikationen

• 1–5 years of experience in L1/desktop support/Help Desk or IT Support.
• Strong hardware and software troubleshooting abilities.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing systems such as ServiceNow, Jira, Remedy, etc.
• Excellent troubleshooting and communication skills.
• Ability to work independently in an onsite environment.

Aufgaben

• Provide first-level technical and desktop support to end users.
• Troubleshoot Windows, hardware, software, and basic network issues.
• Monitor and resolve incidents and service requests.
• Troubleshoot laptops, desktops, printers, and peripherals.
• Manage and update support tickets.
• Escalate complex technical issues to L2/L3 teams.
• Maintain accurate documentation and IT support processes.
• Provide professional onsite support to customers.

Kenntnisse

L1 Support

Desktop Support

Help Desk

Service Desk

IT Support

Tools

ServiceNow

Jira

Remedy

Jobbeschreibung

Teceze USA in Knoxville is seeking an experienced IT Support Engineer for a long-term onsite role. You will provide first-level technical and desktop support to end users and manage support tickets on site.

The ideal candidate has 1–5 years in L1/desktop support, solid hardware and software troubleshooting, basic networking (TCP/IP, DNS, DHCP, VPN), and experience with ServiceNow, Jira, or Remedy. Strong communication and independent work are required.