On-site IT Operations Lead: Security & Compliance

SmartStop Self Storage, Inc.; Aliso Viejo (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health insurance including medical,  

Dental and vision coverage

Job summary

SmartStop Self Storage, Inc. in California seeks an IT Operations Manager to lead daily IT infrastructure, ensure ITGC/compliance, and drive security program effectiveness.

You will oversee networks, servers, cloud environments, and end-user systems, while coordinating with auditors and internal teams to maintain SOX readiness. The role focuses on risk-based controls, incident resolution, business continuity, and regulatory alignment across PCI and other standards.

Qualifications

• Bachelor’s degree in Information Systems/Technology or related field (or equivalent experience).
• 5+ years of experience in IT operations, systems administration, or infrastructure management.
• Strong knowledge of networking, server administration, cloud platforms (AWS/Azure/GCP), and security best practices.
• Familiarity with SSAE 18 (SOC 1/SOC 2) report evaluations and segregation of duties (SoD) concepts.
• Experience with Governance, Risk and Compliance platforms.

Responsibilities

• Oversees daily operations of IT infrastructure, including networks, servers, cloud environments, and end-user systems.
• Owns the design and continuous monitoring of IT General Controls (ITGC) and automated business controls.
• Develops and enforces IT policies, procedures, and best practices around security, user access, rose-based permissions, data protection, and system availability.
• Monitors system performance, troubleshoots issues, and root-cause analysis.
• Analyzes the comprehensive network environment providing recommendations to improve cybersecurity, and regulatory compliance.
• Ensures business continuity and disaster recovery plans are current and tested.
• Maintains compliance with relevant regulatory and security standards (PCI compliance, etc.).
• Tracks and reports on IT operational metrics (uptime, ticket resolution times, etc.).
• Directs the end-to-end annual IT SOX compliance.
• Partners with internal teams and external audit firms to facilitate walkthroughs and evidence collection.
• Identifies control deficiencies and guides stakeholders through practical issue resolution.
• Performs as system administrator of managed systems including provisioning /deprovisioning users, assigning approved permissions, and other necessary/required duties.
• Performs other related duties as assigned.

Skills

Networking

Server administration

Cloud platforms

Security best practices

Education

Bachelor’s degree in Information Systems/Technology

Tools

SOC 2/SOC 1

Governance, Risk and Compliance platforms

Job description

SmartStop Self Storage, Inc. in California seeks an IT Operations Manager to lead daily IT infrastructure, ensure ITGC/compliance, and drive security program effectiveness.

You will oversee networks, servers, cloud environments, and end-user systems, while coordinating with auditors and internal teams to maintain SOX readiness. The role focuses on risk-based controls, incident resolution, business continuity, and regulatory alignment across PCI and other standards.