On-Site IT Helpdesk Technician – Queenstown

Placements24

Queenstown (MD)

In loco

USD 11.000 - 14.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Competitive salary

On-the-job training

Supportive team in Queenstown

Descrizione del lavoro

Placements24 is seeking a skilled Technical Helpdesk Support Technician for on-site work in Queenstown, Eastern Cape. You will provide first-line technical support for hardware, software, and network issues, respond to helpdesk tickets promptly, and assist with installations and training.

The role emphasizes customer-focused service and collaboration within a supportive IT team. The ideal candidate has at least 2 years of technical support experience, strong Windows OS skills, and basic

Competenze

Minimum 2 years of experience in a technical support or helpdesk role.
Proficiency in supporting Windows operating systems.
Experience with common office productivity software (Microsoft Office Suite).
Basic understanding of computer hardware, networking, and troubleshooting techniques.
Strong problem-solving skills and attention to detail.

Mansioni

Provide technical support and troubleshooting for hardware, software, and network issues.
Respond to user helpdesk tickets and requests in a timely manner.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist users with software installations, updates, and troubleshooting.
Perform basic network troubleshooting and connectivity checks.
Document technical procedures and solutions in a knowledge base.
Escalate complex technical issues to senior IT staff when necessary.
Ensure all IT equipment is maintained and functional.
Provide basic training to users on IT systems and applications.
Adhere to IT security policies and procedures.