Support Desk Analyst

Placements24; Queenstown (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

IT training and certifications

Stable work environment

Opportunities to work with diverse ITs

Job summary

Placements24 is seeking a knowledgeable and reliable Support Desk Analyst to join their IT team in Queenstown. The role focuses on diagnosing and resolving a wide range of IT issues for internal users and external customers, with opportunities to contribute to IT infrastructure improvements.

The position involves providing remote and in-person assistance, maintaining documentation, and ensuring minimal disruption to operations in a dynamic community setting.

Qualifications

• National Certificate or Diploma in IT or related field.
• Proven experience as a Support Desk Analyst or similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS) and common applications.
• Experience with network troubleshooting and remote support tools.
• Excellent problem-solving skills and attention to detail.
• Good communication and customer service skills, with the ability to explain technical concepts clearly.

Responsibilities

• Respond to and resolve user-reported problems and service requests concerning hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide remote and in-person technical assistance to users, ensuring issues are resolved efficiently.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Assist in the creation and maintenance of IT support documentation and knowledge base articles.
• Monitor IT systems and networks for potential issues and perform routine maintenance tasks.

Skills

Problem-solving

Communication

Customer service

Attention to detail

Clear explanations

Education

National Certificate or Diploma in IT

Tools

Remote support tools

Job description

About the Role

Our client is looking for a knowledgeable and reliable Support Desk Analyst to join their IT team in Queenstown . This role is essential for providing timely and effective technical support to internal users and external customers. You will be responsible for diagnosing and resolving a wide range of IT issues, ensuring minimal disruption to operations. This is a great opportunity for an IT professional to contribute to a growing organization and further develop their technical skills within the community of Queenstown .

Key Responsibilities

• Respond to and resolve user-reported problems and service requests concerning hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide remote and in-person technical assistance to users, ensuring issues are resolved efficiently.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Assist in the creation and maintenance of IT support documentation and knowledge base articles.
• Monitor IT systems and networks for potential issues and perform routine maintenance tasks.

Requirements

• A National Certificate or Diploma in Information Technology or a related field.
• Proven experience as a Support Desk Analyst or in a similar IT support role.
• Solid understanding of computer hardware , operating systems (Windows, macOS), and common applications.
• Experience with network troubleshooting and remote support tools.
• Excellent problem-solving skills and attention to detail.
• Good communication and customer service skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive annual salary with regular performance reviews.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for IT training and certifications .
• A stable and supportive work environment in Queenstown .
• Chance to work with diverse technologies and contribute to IT infrastructure improvement.