On-Site IT Helpdesk Analyst — Queenstown

Placements24; Queenstown (MD); On-site; USD 11,000 - 17,000; Full time

Job summary

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT support team in an on-site role in Queenstown, Eastern Cape. The successful candidate will provide frontline technical assistance, install and maintain hardware and software, and troubleshoot OS, app, and network issues to ensure smooth operations.

They will manage support tickets with accurate documentation and timely resolutions, and assist with user-related tasks as needed in a fast-paced IT environment.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage IT support tickets, ensuring accurate documentation and timely resolution.
• Assist with user

Job description

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT support team in an on-site role in Queenstown, Eastern Cape. The successful candidate will provide frontline technical assistance, install and maintain hardware and software, and troubleshoot OS, app, and network issues to ensure smooth operations.

They will manage support tickets with accurate documentation and timely resolutions, and assist with user-related tasks as needed in a fast-paced IT environment.