Helpdesk Support Analyst - Queenstown

Placements24; Queenstown (MD); Vor Ort; USD 11.000 - 17.000; Vollzeit

Zusammenfassung

Placements24 is seeking a diligent Helpdesk Support Analyst to join our IT support team in an on-site role in Queenstown, Eastern Cape. The successful candidate will provide frontline technical assistance, install and maintain hardware and software, and troubleshoot OS, app, and network issues to ensure smooth operations.

They will manage support tickets with accurate documentation and timely resolutions, and assist with user-related tasks as needed in a fast-paced IT environment.

Aufgaben

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage IT support tickets, ensuring accurate documentation and timely resolution.
• Assist with user

Jobbeschreibung

About the Role

Our client is looking for a diligent and technically proficient Helpdesk Support Analyst to join their IT support team. This role is essential for maintaining the smooth operation of our client's IT infrastructure and providing timely technical assistance to all employees. You will be responsible for troubleshooting hardware, software, and network issues, responding to support requests, and ensuring all IT-related problems are resolved efficiently. This is a full-time, on-site position located in Queenstown, Eastern Cape . The ideal candidate possesses strong analytical skills, a customer-centric attitude, and a desire to contribute to a stable and supportive IT environment. We are committed to providing reliable technology support that empowers our workforce and facilitates business operations.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Manage IT support tickets, ensuring accurate documentation and timely resolution.
• Assist with user