Helpdesk Analyst - Queenstown

Placements24; Queenstown (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Full-time on-site position

Medical and dental insurance

IT training and professional developm​

Supportive team environment in Queenst

Job summary

Placements24 is seeking a proactive Helpdesk Analyst to join its IT support team in Queenstown. You will diagnose and resolve hardware, software, and network issues, providing timely assistance to end-users and ensuring minimal business disruption.

The ideal candidate has hands-on experience in IT support, strong Windows and Office knowledge, and excellent communication and customer service skills. This on-site role offers stability and opportunities for growth.

Qualifications

• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Proven experience working in an IT support or helpdesk environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network concepts.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer service skills.

Responsibilities

• Provide first-level technical support and troubleshooting for end-users.
• Respond to IT support requests via phone, email, and the helpdesk ticketing system .
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Escalate unresolved issues to senior IT staff or relevant vendors.

Skills

IT Helpdesk Experience

Customer Service

Troubleshooting

Communication Skills

Education

High School Diploma or equivalent

CompTIA A+ (optional)

Tools

Windows OS

Microsoft Office Suite

Basic Networking Concepts

Job description

About the Role

Our client is seeking a proactive and technically proficient Helpdesk Analyst to join their IT support team in Queenstown . This role is essential for ensuring the smooth operation of our client's IT infrastructure by providing timely and effective support to end-users. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to business operations. The ideal candidate possesses strong technical skills, excellent problem-solving abilities, and a commitment to providing outstanding service, contributing to a team that values efficiency and reliability within the organization.

Key Responsibilities

• Provide first-level technical support and troubleshooting for end-users.
• Respond to IT support requests via phone, email, and the helpdesk ticketing system .
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.
• Escalate unresolved issues to senior IT staff or relevant vendors.

Requirements

• High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Proven experience working in an IT support or helpdesk environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network concepts.
• Excellent diagnostic and problem-solving skills.
• Good communication and customer service skills.

Benefits

• Competitive salary commensurate with experience.
• Full-time, on-site position offering stability.
• Comprehensive medical and dental insurance.
• Opportunities for ongoing IT training and professional development.
• A supportive team environment focused on technical excellence in Queenstown .