Client Success Advocate - On-site Queenstown

Placements24; Queenstown (MD); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

On-site role

Structured training

Pension fund

Job summary

Placements24 is seeking a Client Support Advisor in Queenstown, Eastern Cape. The role is on-site and focuses on delivering excellent service to our diverse client base.

You will respond to inquiries, resolve issues, and ensure a positive experience with every interaction. The successful candidate will have strong communication, problem-solving, and organizational skills, with a patient and empathetic demeanor.

Qualifications

• Previous experience in customer service, client relations, or a similar role is required.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer applications and comfortable learning new software systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong organizational skills and attention to detail.
• A patient, empathetic, and professional demeanor.
• Ability to work effectively both independently and as part of a team.
• Must be based in or willing to relocate to Queenstown, Eastern Cape.
• Matriculation certificate or equivalent qualification.

Responsibilities

• Respond to client inquiries via telephone, email, and in-person communication.
• Provide accurate information regarding client accounts, services, and company offerings.
• Assist clients with inquiries related to their accounts, transactions, and service usage.
• Resolve client issues and complaints promptly and efficiently, escalating when necessary.
• Maintain detailed and accurate client records within the company's database.
• Proactively identify opportunities to enhance the client experience and build stronger relationships.
• Liaise with internal departments to facilitate client requests and resolve complex issues.
• Adhere to all company policies and procedures related to client interaction and data privacy.
• Process client-related documentation and transactions accurately.
• Contribute to a positive and collaborative team environment.

Skills

Communication skills

Active listening

Problem solving

Computer literacy

Discretion

Attention to detail

Empathy

Teamwork

Education

Matric / equivalent

Job description

Placements24 is seeking a Client Support Advisor in Queenstown, Eastern Cape. The role is on-site and focuses on delivering excellent service to our diverse client base.

You will respond to inquiries, resolve issues, and ensure a positive experience with every interaction. The successful candidate will have strong communication, problem-solving, and organizational skills, with a patient and empathetic demeanor.