On-Site IT Help Desk Pro – Windows & Devices

Oneida Technology Services; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Job summary

Oneida Technology Services (OTS) is seeking a full-time Help Desk Technician (On-Site) in Washington, DC. This on-site role involves desk-side support, device reimaging, OS reinstalls, and assisting with equipment deployment and maintenance.

The ideal candidate will have a high school diploma with 0–2 years IT support experience, solid Windows knowledge, and strong customer service skills. U.S. citizenship and ability to obtain a Public Trust Clearance are required.

Qualifications

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.]

Skills

Customer service

Communication

Follow procedures

Work under supervision

Education

High school diploma

Job description

Oneida Technology Services (OTS) is seeking a full-time Help Desk Technician (On-Site) in Washington, DC. This on-site role involves desk-side support, device reimaging, OS reinstalls, and assisting with equipment deployment and maintenance.

The ideal candidate will have a high school diploma with 0–2 years IT support experience, solid Windows knowledge, and strong customer service skills. U.S. citizenship and ability to obtain a Public Trust Clearance are required.