Entry-Level Onsite IT Helpdesk Technician - DC

Serigor Inc.; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A tech services company is seeking an entry-level Helpdesk Specialist to provide onsite technical support in Washington, DC. The role involves diagnosing network issues, configuring hardware/software, and offering second-tier support to users. Candidates should hold a Bachelor's degree in IT or a related field and possess experience in troubleshooting and maintaining user accounts in Active Directory. This position requires physical presence in the office and the ability to lift equipment.

Qualifications

• Entry-level role requiring installation and configuration of hardware/software.
• Diagnosing network issues and providing user support.
• Maintaining user accounts in Active Directory.

Responsibilities

• Responds to user problems and provides timely resolution.
• Documents and tracks user issues for timely follow-up.
• Provides second-tier support for hardware and software issues.

Skills

Diagnosing and resolving end user computer/computer peripherals problems

Providing second-tier support to end users, server, or mainframe apps/hardware

Documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems

Ability to communicate issues and work in team environment

Knowledge of IT hardware configuration and installation

Ability to maintain users accounts in Active Directory

Knowledge of Office 365

Understanding of inventory management

Education

Bachelor’s degree in IT or related field or equivalent experience

Job description

A tech services company is seeking an entry-level Helpdesk Specialist to provide onsite technical support in Washington, DC. The role involves diagnosing network issues, configuring hardware/software, and offering second-tier support to users. Candidates should hold a Bachelor's degree in IT or a related field and possess experience in troubleshooting and maintaining user accounts in Active Directory. This position requires physical presence in the office and the ability to lift equipment.