Senior Helpdesk Technician - Onsite DC Support

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider is seeking an experienced Helpdesk Specialist to join their team in Washington DC. The role requires 6-10 years of experience providing technical support, particularly with Microsoft Products. Responsibilities include resolving technical issues, assisting users, and maintaining service level agreements. This position is 100% onsite and requires mobility around the District.

Qualifications

• 6-10 years of experience in technical support.
• Strong understanding of Microsoft Products.
• Ability to troubleshoot various software and hardware issues.

Responsibilities

• Resolve technical issues and manage incidents.
• Provide high-level customer service to end users.
• Troubleshoot and support various operational systems.

Skills

Technical support

Customer service

Microsoft Products expertise

Tools

Windows Operating System

Apple Operating System

Microsoft Office

Job description

A technology services provider is seeking an experienced Helpdesk Specialist to join their team in Washington DC. The role requires 6-10 years of experience providing technical support, particularly with Microsoft Products. Responsibilities include resolving technical issues, assisting users, and maintaining service level agreements. This position is 100% onsite and requires mobility around the District.