On-Site IT Help Desk Technician (Los Angeles)

Oneida ESC Group; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company M\

Job summary

Oneida ESC Group is seeking a Help Desk Technician to join our on-site team in Los Angeles, CA. The role focuses on monitoring, triaging, and resolving IT support requests for desktops, laptops, and mobile devices, with after-hours coverage for critical incidents.

Ideal candidates bring 0–2 years of experience, solid customer service, and familiarity with Windows OS. Certifications like HDI/SDI, CompTIA A+, and ITIL are preferred; eligible for Public Trust clearance.

Qualifications

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Maintain asset inventory records and documentation of service actions.
• Collaborate with IT support teams to ensure consistent service delivery.

Skills

Customer service

Communication

Windows OS

IT operations

Procedural adherence

Citizenship

Security clearance

Education

High school diploma

Tools

Ticketing system

Job description

Oneida ESC Group is seeking a Help Desk Technician to join our on-site team in Los Angeles, CA. The role focuses on monitoring, triaging, and resolving IT support requests for desktops, laptops, and mobile devices, with after-hours coverage for critical incidents.

Ideal candidates bring 0–2 years of experience, solid customer service, and familiarity with Windows OS. Certifications like HDI/SDI, CompTIA A+, and ITIL are preferred; eligible for Public Trust clearance.