Onsite IT Help Desk Technician (Edmond)

Oneida ESC Group; Edmond, Northern (OK, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company 匹配

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Job summary

Oneida Technology Services (OTS) is actively seeking a motivated Help Desk Technician (Onsite) in Edmond, OK. This full-time, on-site role requires responding to user requests, troubleshooting Windows systems, and providing desk-side support for desktops and mobile devices.

The candidate should have 0–2 years in IT support, strong customer service, and the ability to follow procedures. Certifications like HDI/SDI, CompTIA A+, ITIL are preferred.

Qualifications

• High school diploma or equivalent with 0–2 years of related IT support experience.
• Fundamental IT field support knowledge and experience with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen and ability to obtain Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow IT service procedures and best practices to ensure quality and compliance.

Skills

IT support

Windows OS

Customer service

Procedures

Follow instructions

Public Trust

U.S. Citizen

Education

High school diploma

Job description

Oneida Technology Services (OTS) is actively seeking a motivated Help Desk Technician (Onsite) in Edmond, OK. This full-time, on-site role requires responding to user requests, troubleshooting Windows systems, and providing desk-side support for desktops and mobile devices.

The candidate should have 0–2 years in IT support, strong customer service, and the ability to follow procedures. Certifications like HDI/SDI, CompTIA A+, ITIL are preferred.