On-Site IT Help Desk Technician

Oneida ESC Group; San Antonio (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company  

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Multiple Voluntary Medical Benefits

Job summary

Oneida Technology Services (OTS) is seeking a motivated Help Desk Technician (On-Site) in San Antonio, TX. This is a full-time, on-site role supporting staff and students with IT issues.

Responsibilities include incident triage, hardware/software troubleshooting, and desk-side support. Candidates should hold an HDI/SDI or CompTIA A+ and ITIL foundations, with a path to Public Trust clearance.

Qualifications

• High school diploma or equivalent with 0–2 years IT support experience.
• Fundamental IT field support knowledge and experience with Microsoft Windows OS.
• Basic understanding of IT operations & maintenance processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.

Skills

Customer service

Communication

Follow procedures

Teamwork

Education

High school diploma

Tools

Microsoft Windows

Job description

Oneida Technology Services (OTS) is seeking a motivated Help Desk Technician (On-Site) in San Antonio, TX. This is a full-time, on-site role supporting staff and students with IT issues.

Responsibilities include incident triage, hardware/software troubleshooting, and desk-side support. Candidates should hold an HDI/SDI or CompTIA A+ and ITIL foundations, with a path to Public Trust clearance.