On-Site IT Help Desk I: Windows & 365 Support
The Addison Group
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Job summary
The Addison Group is seeking an IT Help Desk I to provide first-line support for end users in office and manufacturing environments in Von Ormy, Texas. This on-site role focuses on troubleshooting hardware, software, Microsoft 365, and network issues while delivering excellent customer service.
You will resolve tickets, configure equipment, manage user accounts, and assist with IT projects. This entry-level opportunity offers hands-on growth in a collaborative team setting with direct-hire
Qualifications
- 1 year of experience in Help Desk or related IT role.
- Associate degree in IT/CS or related field.
- Knowledge of Microsoft 365 administration.
- Experience troubleshooting Windows and business software.
- Basic hardware troubleshooting skills.
- Experience with Active Directory administration.
- Basic networking and connectivity troubleshooting.
- Familiarity with ticketing systems.
- Strong communication and problem-solving skills.
- Ability to work on-site five days per week.
Responsibilities
- Provide first-line technical support for end users.
- Troubleshoot hardware, software, Microsoft 365, and network issues.
- Resolve tickets, configure equipment, and manage user accounts.
- Assist with IT projects and cybersecurity best practices.
- Document troubleshooting steps in the knowledge base.
Skills
Education
Tools
Job description
The Addison Group is seeking an IT Help Desk I to provide first-line support for end users in office and manufacturing environments in Von Ormy, Texas. This on-site role focuses on troubleshooting hardware, software, Microsoft 365, and network issues while delivering excellent customer service.
You will resolve tickets, configure equipment, manage user accounts, and assist with IT projects. This entry-level opportunity offers hands-on growth in a collaborative team setting with direct-hire
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