Onsite IT Help Desk Specialist — Flexible PTO & Relocation

AOI; Sugar Land (TX); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Flexible medical, dental, vision plans

401(k) employer matching

Generous PTO

Résumé du poste

AOI is seeking an IT Help Desk Specialist to join our on-site IT infrastructure team in Sugar Land, Texas. You will be the first line of defense for internal technical issues, handling user accounts, deploying workstations, and resolving everyday roadblocks with hands-on support.

The ideal candidate has 1–3 years in IT help desk roles, strong Windows/MS365 troubleshooting skills, and friendly, face-to-face collaboration with colleagues.

Qualifications

• 1–3 years of experience in an IT help desk, desktop support, or equivalent technical customer service role.
• Practical ability to troubleshoot Windows operating systems and core Microsoft 365 applications, including Outlook, Teams, and Excel.
• Hands‑on experience or foundational familiarity with Active Directory and Microsoft Entra ID account administration.
• Basic understanding of computer hardware, peripherals, and Wi‑Fi, Ethernet, and VPN connectivity troubleshooting.
• Strong interpersonal and communication skills, with patience and empathy when assisting non‑technical employees.
• Ability to organize support requests, document work clearly, and follow through on issues while coordinating with colleagues.
• Degree or coursework in Information Technology, Computer Science, or a related technical or trade field.
• CompTIA A+, Network+, or Security+ certification.
• Relevant Microsoft certifications, such as MD-102 or MS-900.

Responsabilités

• Provide timely, customer‑focused technical support to onsite employees in person, by phone, and through the ticketing system.
• Install, configure, troubleshoot, and maintain Windows 11 laptops, desktops, and peripherals, and support Windows 10 devices where still in use under AOI's procedures.
• Troubleshoot Microsoft 365 issues, including Outlook, Teams, and Excel, guiding employees to practical solutions.
• Support Active Directory and Microsoft Entra ID account administration, including setup, password resets, and access troubleshooting.
• Manage support tickets from intake through resolution or escalation, prioritizing by business impact and documenting outcomes.
• Prepare and deploy workstations for new hires (computers, monitors, docking stations, printers, desk phones).
• Troubleshoot Wi‑Fi, Ethernet, and VPN connectivity issues and coordinate with IT for advanced networking.
• Create and update knowledge base articles and user guides for consistent troubleshooting.

Connaissances

Windows support

Microsoft 365

AD Entra ID

Hardware basics

Customer service

Ticketing system

Networking basics

Formation

IT degree / coursework

CompTIA A+ / Network+

Outils

Active Directory

Microsoft Entra ID

VPN

Description du poste

AOI is seeking an IT Help Desk Specialist to join our on-site IT infrastructure team in Sugar Land, Texas. You will be the first line of defense for internal technical issues, handling user accounts, deploying workstations, and resolving everyday roadblocks with hands-on support.

The ideal candidate has 1–3 years in IT help desk roles, strong Windows/MS365 troubleshooting skills, and friendly, face-to-face collaboration with colleagues.