IT Help Desk Specialist – M365 & End-User Admin

Addison Group; Addison (TX); On-site; USD 39,000 - 48,000; Full time

Job summary

Addison Group is seeking an IT Help Desk Administrator to join the on-site support team. You will be the first point of contact for a range of IT issues, handling escalated tickets and ensuring smooth desk setups for new hires.

You will manage M365 environments, assist with MDM setup, and maintain current user accounts. This role requires strong multitasking in a fast-paced environment and experience with ManageEngine or ServiceDesk.

Qualifications

• 3+ years IT support, preferably within M365 or Windows OS.
• Experience with new user setup, de-activation and current user management.
• Ability to work on multiple projects in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT support and manage escalated tickets (ManageEngine or ServiceDesk).
• Perform new desk setup and MDM configuration for new hires using RingCentral or Vonage.
• Administer the Microsoft 365 environment (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) and manage current user accounts.
• Oversee ongoing system management and support for existing users.

Skills

IT Support

M365/Windows OS

New user setup

Multi-tasking

Tools

ManageEngine

ServiceDesk

RingCentral

Vonage

Microsoft 365

Job description

Addison Group is seeking an IT Help Desk Administrator to join the on-site support team. You will be the first point of contact for a range of IT issues, handling escalated tickets and ensuring smooth desk setups for new hires.

You will manage M365 environments, assist with MDM setup, and maintain current user accounts. This role requires strong multitasking in a fast-paced environment and experience with ManageEngine or ServiceDesk.