Onsite Service Desk Technician - Windows and IT Support

Addison Group; Washington (District of Columbia); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Addison Group is seeking a Service Desk Technician in Washington, DC for a Contract to Hire assignment. The role focuses on resolving end-user issues across PCs, software, and devices, with oversight of asset management and vendor coordination. Onsite work is required, with a 5‑day schedule.

The candidate should have strong Windows OS, Office 365, and basic networking knowledge, plus experience supporting end users and remote tools. Certifications like A+, Security+, Network+ or MCSA are valued.

Qualifications

• Experience providing Level 1–2 IT support and incident management.
• Familiarity with end-user device configurations and remote access tools.
• Certifications such as A+, Security+, Network+, MCSA are advantageous.

Responsibilities

• Monitor and respond to service desk requests; resolve end-user issues.
• Assist onboarding/offboarding and asset management.
• Escalate complex incidents and document resolutions.
• Provide remote support and on-site assistance as needed.

Skills

Windows OS

Apple iOS & devices

MS Office / O365

VDI / WVD

Azure / Azure AD / Intune

Networking

Security basics

Active Directory

Printers & peripherals

Video conferencing tech

Remote support tools

Tools

TeamViewer

Ultraviewer

Job description

Addison Group is seeking a Service Desk Technician in Washington, DC for a Contract to Hire assignment. The role focuses on resolving end-user issues across PCs, software, and devices, with oversight of asset management and vendor coordination. Onsite work is required, with a 5‑day schedule.

The candidate should have strong Windows OS, Office 365, and basic networking knowledge, plus experience supporting end users and remote tools. Certifications like A+, Security+, Network+ or MCSA are valued.