IT Help Desk Administrator

Addison Group; Addison (TX); On-site; USD 39,000 - 48,000; Full time

Job summary

Addison Group is seeking an IT Help Desk Administrator to join the on-site support team. You will be the first point of contact for a range of IT issues, handling escalated tickets and ensuring smooth desk setups for new hires.

You will manage M365 environments, assist with MDM setup, and maintain current user accounts. This role requires strong multitasking in a fast-paced environment and experience with ManageEngine or ServiceDesk.

Qualifications

• 3+ years IT support, preferably within M365 or Windows OS.
• Experience with new user setup, de-activation and current user management.
• Ability to work on multiple projects in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for IT support and manage escalated tickets (ManageEngine or ServiceDesk).
• Perform new desk setup and MDM configuration for new hires using RingCentral or Vonage.
• Administer the Microsoft 365 environment (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) and manage current user accounts.
• Oversee ongoing system management and support for existing users.

Skills

IT Support

M365/Windows OS

New user setup

Multi-tasking

Tools

ManageEngine

ServiceDesk

RingCentral

Vonage

Microsoft 365

Job description

Job Title: IT Help Desk Administrator

Pay Rate: $28-$35/HR

Work Model: 5 days onsite

Length: 6 month contract-to-hire

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Position Overview:

Our client is looking to add to their support team. In this position, you will be working with another support specialist by being the first point of contact for all levels of IT support(ManageEngine or ServiceDesk). We are looking for someone who has a few years of experience as a support specialist and is comfortable with escalated tickets and intricate hardware support. Working within M365, experience with any of the following is preferred(Entra ID, Exchange Online, SharePoint, Teams, OneDrive). For all new employees, you will be in charge of full desk set-up as well as any MDM set up linked to that employee using Ring Central or Vonage. Along with new desk set-up, system management of all current users falls under this positions as well.

Top Skills:

• 3+ years of IT Support, preferably within M365 or Windows OS
• Experience new user set up, de-activation and current user management
• Strong ability to work multiple projects in a fast-paced environment

Pluses:

• Experience in the healthcare industry
• Previous work in RingCentral or Vonage
• Familiarity in ManageEngine or ServiceDesk along with ITIL practices

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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