Entry-Level IT Help Desk Specialist

StrideCare; Addison (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

StrideCare in Addison, TX is seeking an IT Helpdesk Administrator to be the first point of contact for technical support across our clinic network. This entry‑level role is ideal for someone with a solid technical base and a strong willingness to learn.

You will resolve day‑to‑day end‑user issues and support Windows 11, Microsoft 365, Intune, and RingCentral phones. You will set up and maintain end‑user devices, manage user accounts in Entra ID/Exchange Online, assist with onboarding new

Responsabilités

• Respond to staff support requests via phone, email, ticketing system, and in person.
• Diagnose and troubleshoot hardware, software, networking, and user accounts; escalate when needed.
• Set up, configure, and maintain laptops, desktops, printers, and mobile devices.
• Manage user accounts and access in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, OneDrive).
• Support Windows 11, Microsoft 365, Intune, and RingCentral phones.
• Assist onboarding of new practices, imaging devices, provisioning users, and on-site cutovers.
• Document issues and resolutions in the ticketing system and knowledge bases.
• Follow up to ensure issues are fully resolved before closing tickets.
• Participate in IT projects and adhere to HIPAA and security policies.

Description du poste

StrideCare in Addison, TX is seeking an IT Helpdesk Administrator to be the first point of contact for technical support across our clinic network. This entry‑level role is ideal for someone with a solid technical base and a strong willingness to learn.

You will resolve day‑to‑day end‑user issues and support Windows 11, Microsoft 365, Intune, and RingCentral phones. You will set up and maintain end‑user devices, manage user accounts in Entra ID/Exchange Online, assist with onboarding new