IT Support & Systems Specialist

Healthmark Group; Addison (TX); On-site; USD 26,174 - 33,062; Full time

Job summary

Healthmark Group in Addison, Texas is seeking an IT Specialist to support daily IT operations and infrastructure. You will work with the IT Manager on new implementations, provide first-level help desk support, and assist HR and management with access needs.

Responsibilities include configuring hardware/software, supporting new client integrations, maintaining systems, and tracking IT metrics. The role requires Windows/Office 365 proficiency and strong communication skills.

Qualifications

• Previous Experience with Windows, Windows Server, and Office 365.
• 1+ years of working knowledge of common information technologies and systems.
• Experience with Microsoft Excel.
• Ability to manage multiple projects simultaneously while maintaining high customer service standards.
• Proven ability to troubleshoot common IT problems.
• Ability to prioritize effectively.
• Ability to communicate complex concepts to a general audience.
• Strong attention to detail and organizational skills.
• Positive attitude and willingness to support as a team.
• Excellent oral and written communication.
• Must be able to lift up to 25 lbs.
• Experience with technical writing for documentation or instruction.
• Hardware and software certification such as A+.
• Program certifications such as Cisco and Microsoft Windows.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Primary resource setting new hires up and replacing out of warranty equipment.
• Track key metrics of IT infrastructure daily, report discrepancies to IT Manager immediately.
• Provide technical support for new client relationships and integrations.
• Support IT Manager in developing inventory of replacement IT infrastructure needed.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Complete help desk tickets and support daily maintenance tasks.
• Installing and configuring computer systems, diagnosing hardware and software issues, and solving technical and applications problems, either over the phone or in person.
• In charge of keeping current systems updated and running smoothly.
• Upgrading the system and its components when the need arises.

Skills

1+ year IT experience

Project management

Troubleshooting

Prioritization

Communication (oral/written)

Attention to detail

Team player

Customer service

Documentation skills

Education

A+ certification

Tools

Windows

Windows Server

Office 365

Excel

Job description

Healthmark Group in Addison, Texas is seeking an IT Specialist to support daily IT operations and infrastructure. You will work with the IT Manager on new implementations, provide first-level help desk support, and assist HR and management with access needs.

Responsibilities include configuring hardware/software, supporting new client integrations, maintaining systems, and tracking IT metrics. The role requires Windows/Office 365 proficiency and strong communication skills.