On-Site IT Help Desk | Flexible Hours, Tuition Benefits

FRIENDS UNIVERSITY; Wichita (KS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flex work options

Vacation time and sick leave (up to 4+

Free undergraduate tuition for you, a型

Job summary

Friends University in Wichita, Kansas is seeking a Help Desk Technician to provide first contact for Information Technology and Educational Technology questions on-site at 2100 W University Ave. This role uses incident management software to track, resolve, and monitor issues to ensure timely responses, with escalation as needed.

The position requires 1 year of hands-on PC/ hardware and software troubleshooting, an associate degree or equivalent, and desirable certifications (CompTIA A+,

Qualifications

• Minimum one year of hands-on experience with personal computer software and hardware troubleshooting and support.
• An associate’s degree in computer science or equivalent experience.
• Desirable certifications, CompTIA A+, Network +, Security +, Microsoft IT Support.

Responsibilities

• Technology proficiency in MS Office products and networks.
• Ability to multitask.
• Ability to maintain confidential information in a professional manner.
• Ability to have a positive and productive working relationship with co-workers, university personnel, and students.
• Working knowledge of all office equipment, including, but not limited to, computer, copier, fax machine, and telephone.

Skills

Troubleshooting PC hardware/software

Customer support

Communication skills

Education

Associate degree in computer science or equivalent

Tools

Incident management software

MS Office

Job description

Friends University in Wichita, Kansas is seeking a Help Desk Technician to provide first contact for Information Technology and Educational Technology questions on-site at 2100 W University Ave. This role uses incident management software to track, resolve, and monitor issues to ensure timely responses, with escalation as needed.

The position requires 1 year of hands-on PC/ hardware and software troubleshooting, an associate degree or equivalent, and desirable certifications (CompTIA A+,