Helpdesk Support Specialist

AMSYS Innovative Solutions; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology support organization located in Wichita, KS, is seeking a HelpDesk Support Specialist to deploy, maintain, and support Windows workstations. The role involves troubleshooting issues, coordinating hardware repairs, and collaborating with IT teams to enhance service quality. Candidates should have a Bachelor's degree in a computer-related field or relevant IT support experience, along with strong skills in Windows OS and Microsoft Office. Excellent communication and teamwork abilities are essential.

Qualifications

• Bachelor’s degree in a computer-related field or 3+ years of IT support experience.
• Strong knowledge of Windows operating systems, Microsoft Office, and desktop hardware.
• Proven troubleshooting and problem-solving skills.

Responsibilities

• Deploy, configure, and maintain Windows workstations and related hardware.
• Troubleshoot hardware, software, and peripheral issues for end users.
• Coordinate hardware repairs, warranty claims, and vendor support.

Skills

Troubleshooting

Problem-solving

Communication

Organization

Teamwork

Education

Bachelor’s degree in a computer-related field

3+ years of IT support experience in education or business

Tools

Windows operating systems

Microsoft Office

Job description

HelpDesk Support Specialist

Deploy, maintain, and support Windows-based workstations, related hardware, and software for faculty, staff, and administrative personnel. This role ensures reliable desktop computing through troubleshooting, system configuration, hardware management, and collaboration with vendors and internal IT teams.

Key Responsibilities

• Deploy, configure, and maintain Windows workstations and related hardware.
• Troubleshoot hardware, software, and peripheral issues for end users.
• Coordinate hardware repairs, warranty claims, and vendor support.
• Manage desktop and peripheral inventory and lifecycle.
• Support Windows operating systems, Microsoft Office, and security tools.
• Work collaboratively with IT teams and campus departments to improve support services.

Qualifications

• Bachelor’s degree in a computer-related field or 3+ years of IT support experience in education or business.
• Strong knowledge of Windows operating systems, Microsoft Office, and desktop hardware.
• Proven troubleshooting and problem‑solving skills.
• Excellent communication, organization, and teamwork abilities.

Location: Wichita, KS. Referrals increase your chances of interviewing at AMSYS Innovative Solutions by 2x.