Help Desk Technician

Premier Employment Solutions; Topeka (KS); On-site; USD 32,000 - 37,000; Full time

Job summary

Premier Employment Solutions in Topeka, KS, seeks a Help Desk Technician to deliver Tier 1 support in a professional office setting.

The role handles phone, email, chat and in-person requests, configures and supports laptops and VDI, installs software, and keeps documentation up to date. Requires at least 1 year in a help desk, strong Windows and Microsoft 365 skills, and solid communication and customer service.

Qualifications

• At least 1 year of Help Desk or Service Desk experience.
• Proficiency with Microsoft Windows and Microsoft 365.
• Strong communication, troubleshooting, and customer service skills.
• Ability to manage multiple priorities in a professional office setting.

Responsibilities

• Provide first-level technical support via phone, email, chat, and in-person requests.
• Log, prioritize, troubleshoot, upscale, and resolve help desk tickets.
• Image, configure, and support laptops, desktops, and virtual desktop environments (VDI).
• Install, update, and troubleshoot software applications.
• Maintain accurate documentation of support requests and resolutions.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Tools

Microsoft Windows

Microsoft 365

Job description

25. Help Desk Technician-Topeka,Kansas66606 -TEMP-

JobNumber: 35487

Well-established organization in Topeka, KS, is seeking a Help Desk Technician to provide Tier 1 technical support in a professional office environment. This is an excellent opportunity for someone with strong customer service skills and prior IT support experience. Full-time, temporary assignment through end of year. $23-$27/hr DOE!

Pay$: 25.00

Category: Temp Hire

Description:

Help Desk Technician Job Responsibilities:

• Provide first-level technical support via phone, email, chat, and in-person requests.
• Log, prioritize, troubleshoot, upscale, and resolve help desk tickets.
• Image, configure, and support laptops, desktops, and virtual desktop environments (VDI).
• Install, update, and troubleshoot software applications.
• Maintain accurate documentation of support requests and resolutions.

Help Desk Technician Job Qualifications:

• At least 1 year of Help Desk or Service Desk experience.
• Proficiency with Microsoft Windows and Microsoft 365.
• Strong communication, troubleshooting, and customer service skills.
• Ability to manage multiple priorities in a professional office setting.

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