Help Desk Analyst — On-Site Tech Support & Training

KVC Health Systems, Inc.; Olathe (KS); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

KVC Health Systems seeks a Help Desk Analyst to join our IT Corporate Shared Services team in Olathe, KS. This on-site role provides front-line support for end users, triages requests via phone and ticketing systems, and assists with hardware and software issues.

Requirements include an Associate degree or equivalent experience, 1–3 years in a business IT environment, a valid driver’s license, and the ability to explain technical topics to non-technical users.

Formación

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user support issues.
• Set up and manage user accounts, profiles, phone numbers, and voicemail.
• Troubleshoot hardware and software difficulties, resolving issues independently or escalating to Tier 2 support.
• Develop training documentation and knowledgebase articles for end users.

Responsabilidades

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user issues.
• Set up and manage user accounts and voicemail.
• Troubleshoot hardware and software problems with Tier 2 escalation.
• Maintain IT work areas and equipment inventory.

Conocimientos

PC hardware

Data networks

Software troubleshooting

Customer service

Educación

Associate degree or equivalent experience

Herramientas

Ticketing systems

Descripción del empleo

KVC Health Systems seeks a Help Desk Analyst to join our IT Corporate Shared Services team in Olathe, KS. This on-site role provides front-line support for end users, triages requests via phone and ticketing systems, and assists with hardware and software issues.

Requirements include an Associate degree or equivalent experience, 1–3 years in a business IT environment, a valid driver’s license, and the ability to explain technical topics to non-technical users.