Student IT Help Desk Technician — Training Provided

The University of Kansas; Lawrence (KS); On-site; USD 15,000 - 21,000; Part time

Job summary

The University of Kansas IT Help Desk seeks student technicians to provide frontline technology support for students, faculty, and staff. No advanced technical experience is required, as training is provided.

New Student Technicians work about 15 hours per week during training and may shift to 10+ hours weekly during the academic term. The role emphasizes customer service, problem solving, and teamwork within KU IT environments.

Qualifications

• Customer service experience demonstrating professionalism and a strong commitment to user support.
• Demonstrated strong problem-solving abilities with clear, targeted questions.
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond to Help Desk support requests received by phone, email, chat, and walk-in, ensuring timely and effective service.
• Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.
• Assist users with account access, password resets, and common technology issues.
• Troubleshoot problems across Android, iOS, macOS, and Windows platforms, including services provided by KU IT and campus partners.
• Escalate complex issues to full-time staff when appropriate.
• Support classroom, lab, and university technology services as needed.
• Maintain account security and confidentiality in compliance with FERPA and departmental policies.
• Assist with special projects, prepare administrative reports, and perform other duties as assigned.

Skills

Customer service

Problem solving

Excellent communication

Tools

Ticketing systems

Job description

The University of Kansas IT Help Desk seeks student technicians to provide frontline technology support for students, faculty, and staff. No advanced technical experience is required, as training is provided.

New Student Technicians work about 15 hours per week during training and may shift to 10+ hours weekly during the academic term. The role emphasizes customer service, problem solving, and teamwork within KU IT environments.