Workstation Support Technician

Lancesoft; Wichita (KS); On-site; USD 34,000 - 40,000; Full time

Job summary

Lancesoft is seeking a Workstation Support Technician for a 1-year contract in Wichita, KS. On-site role with core hours 7a-4p and occasional OT, with some remote work opportunities possible.

Primary duties include keeping workstations running, diagnosing issues, and supporting end users in a fast-paced IT environment. Qualifications include a high school diploma or higher, 2 years of relevant experience, strong Windows troubleshooting, and good communication skills; travel and a valid driver’s

Qualifications

• Minimum 2 years experience as a workstation support technician or similar IT support role.
• Proficiency diagnosing hardware, software, and network issues in a Windows environment.
• Strong communication and customer-service oriented approach.
• Valid state driver’s license; ability to travel if required.
• On-site work in Wichita, KS with potential remote opportunities.

Responsibilities

• Install, configure, and maintain workstation hardware and software.
• Provide timely end-user support via in-person, remote, email, and phone.
• Diagnose and resolve hardware and software problems from basic to complex.
• Set up new workstations including user accounts and applications.
• Maintain inventory and document issues and resolutions.
• Assist in network connectivity and printer issue troubleshooting.
• Develop documentation and guides for common procedures.
• Stay current with workstation technology trends.
• Travel to sites within service area as needed.

Job description

Contract Role | Workstation Support Technician in Wichita KS

Duration: 1 year contract with possible extension. Pay Range: $25 - 28.94/hour on w2. Note: Candidate will be working on-site in Wichita, KS. Core hours are Monday through Friday 7a-4p with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site. 4025 N Toben St., Wichita, KS 67226

Job Description

The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.

Responsibilities

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Qualifications

• High school diploma or equivalent;associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.G., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience including face to face and via phone.
• Candidate must have valid state issued driver’s license.
• If required to travel, they will drive an *** vehicle.
• Soft skills will be considered as well as technical capabilities.
• Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements

The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds. Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

Work Environment

Primarily office-based, with on-site visits to different departments and locations. May require occasional after-hours or weekend support for critical issues or planned system maintenance. Extensive driving to sites within *** service area (in a ** provided vehicle).