Student IT Help Desk Technician

Center for Public Partnerships & Research; Topeka (KS); On-site; USD 17,000 - 21,000; Part time

Job summary

The Center for Public Partnerships & Research is seeking student technicians to support KU IT Help Desk operations. You will assist students, faculty, staff, and affiliates with technology issues, participate in an initial training program, and work around 10–15 hours weekly after training.

No advanced technical experience is required; training is provided, and strong customer service skills are valued to ensure positive user experiences.

Qualifications

• Customer service experience demonstrating professionalism and a strong commitment to user support, as evidenced by application materials.
• Demonstrated strong problem‑solving abilities, including the skill to ask clear, targeted, and effective questions, as evidenced by application materials.
• Excellent communication skills, as evidenced by application materials.

Responsibilities

• Respond to Help Desk support requests received by phone, email, chat, and walk-in support, ensuring timely and effective service.
• Create, update, and document service tickets with detailed notes for tracking and resolution in the IT service management system.
• Assist users with account access, password resets, and common technology issues.
• Troubleshoot problems related to university technology services and personal devices.
• Troubleshoot and resolve technical issues across Android, iOS, macOS, and Windows platforms, including services provided by KU IT and campus partners.
• Escalate complex issues to full-time staff when appropriate.
• Support classroom, lab, and university technology services as needed.
• Maintain account security and confidentiality in compliance with federal regulations (e.g., FERPA) and departmental policies.
• Assist with special projects, prepare administrative reports, and perform other duties as assigned.

Skills

Customer service

Problem solving

Excellent communication

Job description

The Center for Public Partnerships & Research is seeking student technicians to support KU IT Help Desk operations. You will assist students, faculty, staff, and affiliates with technology issues, participate in an initial training program, and work around 10–15 hours weekly after training.

No advanced technical experience is required; training is provided, and strong customer service skills are valued to ensure positive user experiences.