On-Site IT Engineer — Client-Facing Tech Support

SWK Technologies, Inc.; Town of Texas, Fort Worth (WI, TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Job summary

SWK Technologies, Inc. is seeking an On-Site Engineer to deliver hands-on technical support and solutions at client locations in Wisconsin.

You will troubleshoot hardware and software issues, perform installations and upgrades, and assist clients with technical inquiries to ensure smooth operations and high satisfaction. Join a diverse team and represent the company on client sites, maintaining accurate records, providing timely responses, and building long-lasting relationships through

Qualifications

• Experience in information technology environments.
• Call center experience is required.
• Ability to build rapport with clients and communicate effectively.
• Strong troubleshooting and problem-solving skills.
• Professional and positive demeanor in customer interactions.

Responsibilities

• Provide on-site hardware and software support to clients.
• Perform installations and upgrades as needed.
• Troubleshoot issues and answer client questions on-site.
• Resolve client problems remotely via phone, chat or email when needed.
• Document issues and resolutions in the ticketing system and keep client information up to date.

Skills

IT Experience

Call Center Experience

Rapport with Clients

Troubleshooting

Critical Thinking

Professional Demeanor

Job description

SWK Technologies, Inc. is seeking an On-Site Engineer to deliver hands-on technical support and solutions at client locations in Wisconsin.

You will troubleshoot hardware and software issues, perform installations and upgrades, and assist clients with technical inquiries to ensure smooth operations and high satisfaction. Join a diverse team and represent the company on client sites, maintaining accurate records, providing timely responses, and building long-lasting relationships through